Gotoassist Service Desk. Based on the widely accepted itil framework of best practices the service desk module covers the full spectrum of managing a service from dealing with customer issues to implementing changes and mapping your assets and infrastructure. Gotoassist service desk helps to offer a self service online help desk for customers as well as a customizable support portal.
Logmein support is here to help. Gotoassist service desk lets you create online support portals so customers have a quick simple way to find answers and get help. Based on the widely accepted itil framework of best practices the service desk module covers the full spectrum of managing a service from dealing with customer issues to implementing changes and mapping your assets and infrastructure.
All session info is automatically saved back to service desk.
With the optional addition of gotoassist remote support you can view and control your customer s devices in a single click. You can use these connections to find solutions faster. Based on the widely accepted itil framework of best practices the service desk module covers the full spectrum of managing a service from dealing with customer issues to implementing changes and mapping your assets and infrastructure. Gotoassist service desk helps to offer a self service online help desk for customers as well as a customizable support portal.