Help Desk Institute. The service desk institute sdi has been connecting it service professionals across the world since 1988 and is the leading global community for everyone working in the it service and support industry. Learn to address help desk requests and run an it help desk from.
It Help Desk Flowchart A Guide To Typical Processes And Escalations Infographic Help Desk Flow Chart Business Management Degree from www.pinterest.com
This school offers training in 2 qualifications with the most reviewed qualifications being hdi certification and help desk institute hdi help desk analyst. We started the it service and support industry over 30 years ago and are the standard for performance improvement at both the organizational and professional levels. Some of the courses included there are help desk handbook for end users.
Our mission is to inspire service desks and service desk professionals to be brilliant.
Our mission is to inspire service desks and service desk professionals to be brilliant. Hdi is the organization s legal name though it began as the help desk institute. The help desk institute hdi founded in 1989 hdi is both a professional association and a certification sponsor. The service desk institute sdi has been connecting it service professionals across the world since 1988 and is the leading global community for everyone working in the it service and support industry.
