Help Desk Software. If you want to host the app on your own server and use it internally jitbit also offers an on premise version. Help desk software is a tool that serves a wide range of customer support activities.
Less support work 86 of users say the integrated knowledgebase decreased the number of their support requests. Jitbit helpdesk is a help desk software that was built to help you provide email support for your customers and users. If you want to host the app on your own server and use it internally jitbit also offers an on premise version.
What is a help desk.
Zendesk is the leading cloud based help desk software built with support agents in mind. A helpdesk is technology that executes a few core tasks and ideally far more acting as a partner as you scale. Full control runs on your network so you re not dependent on slow or unreliable isps. Traditionally a help desk defines its goals and processes based on government and corporate best practices such as itil information technology infrastructure library.